Module 4 Crossword Puzzle

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Across
  1. 2. The Service Order Report should be run _______ per day.
  2. 4. An _______ return, is a return sent back without an RMA number.
  3. 6. MSL and ______ parts cannot be returned if the packaging is open.
  4. 8. If a customer reports a phone issue you should notify your manager ____________.
  5. 10. The Service order report is found on the _________.
  6. 14. Returns over $1000 require_______ approval.
  7. 15. The PO number on a correction number is the ___ PO number as the original invoice.
  8. 18. ________ errors are always returned regardless of the dollar amount.
  9. 20. Terms for a shortage correction order over $100 are ______ due.
Down
  1. 1. RMA stands for Return _______ Authorization
  2. 3. Terms for customer error correction orders over $100 are at _________.
  3. 5. Mouser's standard return policy parts can be returned within 30 ______.
  4. 7. A _____ order should be entered anytime a correction order is processed.
  5. 9. Shipping charges are waived on correction orders for Mouser and _______ errors.
  6. 11. Most orders over 100_______ do not need to be returned.
  7. 12. ______ Shortage occurs when pieces from a multi piece part are missing
  8. 13. When a customer requests to reroute a package, you should document the details in a service ________.
  9. 16. The ____ number comes from the Service Order.
  10. 17. ______ order issues are documented in a Service Order.
  11. 19. A customer has 30 days to return parts after an RMA is issued, after that the RMA is _____________.