Module 5

2. Maintaining and surpassing customer ___ is a way to keep customers happy and improving your facility.
6. Developing and maintaining a good relationships with ___ is a good way to know what future trends will be so that the facility stays as modern as possible.
8. Fitness facilities must attract and ___ a high number of users, unlike stadiums and arenas.
9. Different ___ surfaces require different maintenance efforts.
11. Events at a multiuse fitness center are a(n) ___ between facility operations, media services, police, vendors and groups responsible for the event.
13. The number one reason people cancel fitness memberships is due to ___ cleanliness.

1. Another top 10 concern of managing a fitness facility is maintaining ___.
3. One of the top 10 concerns of managing a fitness facility is handling a medical ___.
4. ___ issues include major renovation projects, event day communications, class set-ups, etc.
5. Technology-wise, fitness centers have lots of ___ and speakers. These need to be accurate and up to date.
7. A fitness/recreation center facilities manager should know the basics of ___.
10. A fitness center located in a college may be “multiuse.” If so, the fitness center space may have to be given over to non-fitness functions
12. Fitness centers must always stay on top of the latest fitness ____.