MOP I MID TERM REVIEW 14-17

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Across
  1. 3. listening to what the sender is communicating. Analyzing the words, then restating them to confirm that the receiver has understood the message as the sender intended it
  2. 5. an effective way to represent the main idea of the topic and its important details with a figure or picture
  3. 7. Certified Medical Assistants (CMA) must recertify themselves every_____ years
  4. 8. the belief that a person can be trusted
  5. 9. Most people use____________mechanisms during times in which they feel pressured or attached in some way
  6. 10. An individual’s social façade or front that reflects the role in life that the individual is playing
  7. 11. can evaluate conflicting information and make a decision to act based on their knowledge and willingness to be open-minded about all possibilities
  8. 14. lack of feeling, emotion, interest, or concern
  9. 15. The last stage of grief
  10. 17. The ability to adapt to a wide variety of situations
  11. 18. professional ____________ goal setting, prioritizing, and time management are all examples of this
  12. 20. Something suggested by a word or thing
Down
  1. 1. A person with a wide range of abilities or skills
  2. 2. treats life-threatening illnesses and supervises ambulance services.
  3. 3. exhibiting a courteous, conscientious, and generally businesslike manner in the workplace.
  4. 4. The medical assistant should use some____________________________when discussing private affairs with the supervisor
  5. 6. Faithfulness or allegiance to cause, ideal, custom, institution, or product
  6. 12. a field in which your are assisting physicians with treatment, diagnosis and care of patients
  7. 13. A type of on-the-job training that allows medical assistants to put their skills to use before graduation
  8. 16. legislation most affects the quality of laboratory reports and results
  9. 19. A set of values based on moral virtues of hard work and diligence