More Upside Trivia

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Across
  1. 1. How many hours should you wait between calling a customer for an urgent matter
  2. 3. You would create this to let Upside HQ know about an escalation
  3. 5. When will customers get a response about their Beats Headphones
  4. 8. Survey to send to every customer you speak with
  5. 10. Ability to understand and share feelings of another
  6. 12. The Promo Fulfillment Team deals with these
  7. 16. A conversation category where any communication around features we do not currently offer (this could happen before purchasing a package)
  8. 17. Customers can now send this from their Upside account
  9. 18. Team that checks over each and every package then reaches out to customer with details
Down
  1. 1. Send a task to this team for a more detailed package breakdown
  2. 2. positive, friendly, caring, authentic and professional
  3. 4. An airline not yet available on Upside
  4. 6. IOS and Android chats are _______ from the verification policy
  5. 7. When a conversation is over you must always do this
  6. 9. an app that partners with Upside where you can be rewarded a $100 investment if you book w Upside
  7. 11. The queue assignment tool for Upside
  8. 13. Download the Upside App and get $5 here
  9. 14. Another way to verify a customer
  10. 15. Use this word to begin your email chat signature