Mrs Hallers Beast Class

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Across
  1. 3. customer = returns on regular basis
  2. 4. or personal satisfaction that customer gets, Benefit
  3. 7. logical reason for buying a product, rational
  4. 9. additional merchandise, suggestion selling
  5. 15. customers do to indicate readiness to buy, buying signals
  6. 16. of other people who might buy, referral
  7. 17. average person can understand, layman’s terms
  8. 18. Decision = when customer makes decision quickly
  9. 21. the customer = approach
  10. 23. or hesitations, or doubts to buy, objections
  11. 24. sales method, get interest by involving the customer
  12. 25. of Sale, POS
  13. 26. for buying motives that are communicated nonverbally, observing
Down
  1. 1. Call = random without leads
  2. 2. should be translated into benefits
  3. 5. sale = decided customer Suggestion Selling, when done properly saves time and money
  4. 6. physical attributes of the product, Feature
  5. 8. over telephone, telemarketing
  6. 10. of closes: trial, which, direct, service, standing room only
  7. 11. ready for face-to-face selling situation, preapproach Looking for new customers = prospecting
  8. 12. reasons not to buy, excuses
  9. 13. associated with a product = emotional
  10. 14. is another name for looking for customers or leads
  11. 19. effort to close a sale, trial
  12. 20. of recording a sale and presenting the customer with proof of payment = sales transaction
  13. 22. = helps get referrals