Ms. Kristie's Class Crossword

3. Carefully paying attention to what a patient is saying and asking appropriate clarifying questions.
5. Speaking and behaving appropriately, respectfully, and responsibly in the healthcare setting demonstrates ______.
7. Devices that collect patient information such as blood pressure or glucose levels from a distance are called remote ______ devices.
9. A secure online system patients can use to access health information and communicate with their healthcare team.(hint 2 words)
11. Information that should be factual rather than based on personal opinions when documenting patient care.
12. Documentation in a patient's medical record is called this. (hint medical documentation)og Man's best friend
14. A type of question that encourages the patient to provide a detailed response rather than yes or no.
15. Information provided to help patients understand their health, treatment, or instructions is patient ______. (hint what are you getting here)
16. The process of determining the urgency of a patient's needs, including over the telephone.
18. who's class are you currently in
19. Digital healthcare appointments are also commonly called ______ visits. (hint similar to our class style)

1. A telephone message should include a number where the caller can be reached. This is called the ______ number.
2. Keeping patient information private and protecting it from unauthorized disclosure.
4. A type of question that generally requires a short or specific response.
6. Services such as food banks, transportation programs, housing assistance, and support groups are ______ resources.
8. The process of determining the urgency of a patient's needs, including over the telephone.
10. A healthcare visit performed using video or other electronic communication technology.
13. Communication involving facial expressions, gestures, eye contact, and body posture.
17. Understanding and acknowledging another person's feelings.