MS Word Chapter 5 Key Terms

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Across
  1. 5. to feel or express sympathy or compassion
  2. 8. attempting to justify or defend; deterring aggression or attack
  3. 9. not involving or using words or speech (Ex. Hand motions, facial expressions, posture)
  4. 10. speak or state clearly
  5. 11. Relations AKA customer service refers to the way a business communicates and interacts with the public to gain and retain customers.
  6. 12. someone who pays for goods or services
Down
  1. 1. exhibiting a courteous, conscientious, and generally businesslike manner in the workplace
  2. 2. a group problem-solving technique in which members sit around a list ideas and possible solutions to the problem
  3. 3. socially acceptable behavior
  4. 4. Pointing out faults or shortcomings
  5. 6. Criticism offering valid and well-reasoned opinions about the work of others, usually involving both positive and negative comments, in a friendly manner rather than an oppositional one.
  6. 7. when something is based on facts not personal feelings, fictional matter, or interpretation