Designing Service Crossword

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Across
  1. 2. a service cannot be isolated from its provider.
  2. 4. the physical resources that must be in place before a service can be offered.
  3. 6. an alternative to physical lines.
  4. 7. services cannot be touched or stored.
  5. 9. a person who purchases goods or services.
  6. 10. a key factor in selecting service location.
Down
  1. 1. a confusing circumstance that arises from an unclear job description that fails to clearly identify duties and boundaries
  2. 3. the organization's ability to effectively deliver its services.
  3. 5. the series of step taken to achieve a desired outcome.
  4. 8. data that is available from the customer or provider to enable efficient and customized service.