MTM Crossword Puzzle

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Across
  1. 3. someone is riding with the member
  2. 5. a federal health insurance program in the United States primarily for people aged 65 and older
  3. 8. Trip is returned back to the system
  4. 9. Easiest way to search protocol
  5. 10. set of guidelines/rules that are put in place by the health plan
  6. 11. What should be said at the last 75 secs of a call
  7. 12. Where GMR or Public transit users receive payment
  8. 16. If a member has active transportation benefits then they are ____
  9. 18. a trip with multiple stops
  10. 19. physical cognitive memory
  11. 21. You have 30 secs to do this
Down
  1. 1. member information must be verified on every call
  2. 2. Member is requesting a supervisor
  3. 4. Form to use when needing a higher mode of transportation
  4. 6. The member meets the transportation provider at the curb
  5. 7. What is trip status when the member no longer needs the trip
  6. 10. Designated person to receive funds for transportation
  7. 13. Where are you able to locate the eligibility chat
  8. 14. The driver will assist the member to/from the door of their home/facility to/from the vehicle
  9. 15. federal health insurance program provides free or low-cost health coverage for millions of Americans, including eligible low-income adults, children, pregnant women, elderly adults, and people with disabilities
  10. 17. Trip status when awaiting authorization
  11. 19. trip status when a trip is not in valid/approved state
  12. 20. when location needs be manual entered
  13. 21. Mode of transportation where a member or family/friend drives