MTN BUZZ CSW PUZZLE

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Across
  1. 2. MTN owned E-commerce Platform for purchasing MTN Products
  2. 3. Sets the expectations between the service provider and the customer and describes the products or services to be delivered.
  3. 4. enables individuals to buy and sell airtime from either their bank or their online wallet
  4. 7. This app gives you complete access to easily manage your account.
Down
  1. 1. metric used to measure loyalty of customers.
  2. 2. One of the qualities of customer service
  3. 5. MTN Chatbot
  4. 6. An activity that enables MTN staff visit the shops by booking an appointment and shares feedback with the business.