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5. The metric that measures the likelihood of customers referring their friends and colleagues to BancABC is called________________.
7. The metric that measures how satisfied a customer is with service rendered across all BancABC touch points is called---------
9. Customer -------- is the number of customers that leaves thebank over a given period

1. When customers return again and again, you’ve earned their________.
2. A -------------- is an individual or business that banks with BancABC Bank
3. Having _______ for customers shows you care.
4. A customer-------------- is defined as any direct or indirect point of contact that a customer engages the bank at any stage in their customer journey
6. Being a good ______ is an important aspect of communicating with customers.
8. It takes ------------seconds to create first impression