MV DISPATCH

12345678910111213141516171819202122
Across
  1. 2. ON TIME PERFORMANCE
  2. 4. TOOL USED TO MONITOR OTP
  3. 7. CANCELATION USED WHEN THERE IS A BOOKING ERROR
  4. 9. TRIPS NOT ASSIGNED TO DRIVERS
  5. 10. TRANPORTATION DISADVANTAGE
  6. 13. COORDINATES ADDRESS IS SET TO
  7. 15. CANCELATION THAT SHOULD NOT BE USED
  8. 18. AMERICANS WITH DISABILITIES ACT
  9. 19. TOOL USED TO SCHEDULE TRIPS
  10. 20. DRIVERS WITH SERIOUS SITUATIONS GO HERE
  11. 21. REPORT FILLED OUT FOR DRIVER OR DISPATCHER ISSUES
  12. 22. 61 MINUTES LATE OR MORE AND CUSTOMER WAS NOT TRANSPORTED
Down
  1. 1. PERSON WHO HELPS CUSTOMERS AND DRIVERS
  2. 3. USED TO TRACK DRIVERS DWELLING
  3. 5. GAME PLAYED BY DISPATCHERS,SCHEDULERS,AND ACCOUNTING
  4. 6. USED TO TRACK DOWN DRIVERS
  5. 8. USED TO VERIFY ADDRESSES AND HELP DRIVERS GET TO LOCATIONS
  6. 11. CANCELATION WITHIN THE HOUR OF SCHEDULED PICK UP TIME
  7. 12. CUSTOMER WHO IS NOT READY TO GO AND DRIVER WAITED ALLOTED TIME
  8. 14. TRIP BOOKED FOR CUSTOMER DURING B LEG WHEN THEY NEED MORE TIME
  9. 16. USED TO TRACK DELAYED CUSTOMERS
  10. 17. TOOL USED IN TRAPEZE TO DOCUMENT