MWD solution center links

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Across
  1. 5. call monitor and recording disclosure is where you will find what (1 word)
  2. 6. job aid used to assist with determining risk factors on the account to determine fraud or legit (2 words, 1 star in between)
  3. 7. Bank online support system user guide is for assistance with which system
  4. 8. solution to assist you with OTAC: Verify __________ (3 words, 2 stars in between)
  5. 11. link used to assist with an unhappy, verbally abusive client (2 words, 1 star in between)
  6. 13. for assistance with ______ wallet (1 word)
  7. 14. solution to help you with credit cards and fraud claims: Complete consumer credit card _____/_____ and fraud claim (2 words, 1 star in between)
  8. 15. link that provides info on scams/red flags (3 words, 2 stars in between)
  9. 16. where to find all acronyms and abbreviations (2 words, 1 star in between)
  10. 17. DCN is the link for when the client is _______ (1 word)
Down
  1. 1. solution for interpretation services (2 words, 1 star in between)
  2. 2. job aid used to find information on someone speaking on behalf of the account other than the client (3 words, 2 stars in between)
  3. 3. link to help you file a claim (3 words, 2 stars in between)
  4. 4. link to help you authenticate (4 words, 3 stars)
  5. 9. Handle a potential _________ call is used when we feel like we do not have the true party (1 word)
  6. 10. user guide that assists with small business credit cards (1 word)
  7. 12. fraud loss analytics shield (_______)user guide is a link to assisted you with what system