N5 Higher Business Terminology

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Across
  1. 3. the amount of output produced by an employee in a set period of time
  2. 5. this document will forecast if a cash deficit will happen (two words)
  3. 8. one of the three internal factors
  4. 11. the acronym used to remember the external factors
  5. 14. employee ______ is a measure of how many employees are leave a business and need to be replaced
  6. 15. these are low risk, short-term decisions
  7. 16. technology used by an HR department to store employee details
  8. 19. ______ appear on an income statement as "cost of sales" and give the costs of raw materials and ingredients that go in to making a product.
  9. 20. the acronym used to remember the factors of production
Down
  1. 1. market __________ splitting the market in to smaller groupings based on certain characteristics
  2. 2. a person or group with an interest and influence in a business
  3. 4. an inventory management system will help an operation avoid becoming _______
  4. 5. this method of ensuring quality involves inspecting the quality of a product after production and before it goes to the customer
  5. 6. An advantage of a business acting ethically is that it will build a good ________ and customers are more likely to want to buy from that business.
  6. 7. This Act of parliament would require a business not to discriminate against any of the protected characteristics
  7. 9. a disadvantage of operating as a partnership is having _________ liability
  8. 10. acronym for a type of sales promotion
  9. 12. payments such as rent, phone bill and wages would appear as ________ on an income statement
  10. 13. creativity, passion, self-motivation are all entrepreneurial __________?
  11. 17. a financial motivator
  12. 18. One of the external factors