Name that quality term

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Across
  1. 2. A measure of the relationship between two data sets of variables
  2. 6. A tool for ensuring all important steps or actions in an operation have been taken
  3. 8. A tool used by customers to rate our performance
  4. 11. ST term for a customer complaint
  5. 12. 5whys in long form
  6. 14. Short for Quality Management System
  7. 15. Continuous improvement for Deming
  8. 17. ISO9001's automotive friend
  9. 18. What we do every day in ST to reach excellence
  10. 20. Statistical process control in short
  11. 21. A graphical representation of the steps in a process
  12. 24. 80-20 principle
  13. 26. Fishbone diagram
  14. 27. Weights and measures
  15. 28. A methodology to prevention problems
  16. 29. Not too early, not too late
  17. 30. A standard deviation in a normally distributed process
Down
  1. 1. Set of activities that transform inputs into outputs
  2. 3. Total Quality Management abbreviated
  3. 4. Central quality organization in ST
  4. 5. An approach we use to reduce waste without sacrificing productivity
  5. 7. The number of 'disciplines' in a common problem solving methodology
  6. 9. Japanese for big board
  7. 10. What we STRIVE for everyday
  8. 13. A graphic summary of variation in a set of data
  9. 14. Quality improvement plan
  10. 16. Someone we always work hard to satisfy
  11. 19. The probability a product will work the way it should over time
  12. 22. How we very an activity to ensure compliance of a process or system
  13. 23. The best number of excursions
  14. 25. A branch of applied statistics to evaluate the factors that control the value of parameters