National Customer Service Week

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Across
  1. 3. / Customers expect great _______________ and product service
  2. 4. / Customer want a _____________ point of contact
  3. 6. / What makes us different from our competitors?
  4. 9. / What makes word of mouth travel faster in todays society?
  5. 11. / What should we make sure we do for our customers?
  6. 12. / Within how many rings should we answer the phone?
  7. 13. / The ability to put ourselves in our customers shoes
Down
  1. 1. / What type of customers will stick with us over time and recommend us to others?
  2. 2. / Working together to find a solution
  3. 5. / We should start our emails with a _________________
  4. 7. / You may not be the cause of the problem but you are the ____________
  5. 8. / What must we build with our customers?
  6. 10. / There a 6 DGF ___________ (etc genuinely friendly)