NCTS

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Across
  1. 4. close contacts need to be in _
  2. 5. method used for dealing with dissatisfied SUs
  3. 6. tab to login into dialler
  4. 8. types of assistance for food or financial support
  5. 11. wrap up code selected on dialler after the call is ended and the Daily Check in is completed
  6. 13. reconfirm at the beginning of the call
  7. 16. greetings used
  8. 17. 08003585453
  9. 19. tab used to record an unsuccessful call
  10. 22. amount of days required in self quarantine for close contacts
  11. 25. Queue used to escalate a case for a Suspected close contact, Non-Covid symptoms are identified or non compliance with isolation rules
  12. 27. escalation when SUs do not think they are a close contact or if the SU thinks the last known contact date is incorrect
  13. 28. Interpreter Services
  14. 29. Final check before we hang up with a SU
Down
  1. 1. wrap up code selected on dialler after the call is ended and the Daily Check in was not completed in full or unsuccessful in contacting the SU
  2. 2. Application used to make outbound calls
  3. 3. only in certain circumstances
  4. 7. Statement at the end of the call
  5. 9. website used to locate COVID-19 testing sites
  6. 10. temperature above _ defined as having a fever
  7. 12. official information on Covid19 for clinical and non-clinical staff
  8. 14. box to be ticked if a SU is symptomatic on release day
  9. 15. has no symptoms
  10. 18. EE stands for
  11. 20. CC stands for
  12. 21. application used to conduct daily check in
  13. 23. manages cases for symptomatic close contacts with covid symptoms
  14. 24. minimum age required to speak to the SU directly
  15. 26. symptoms need to be checked _