Nebraska!!

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Across
  1. 4. Complaint
  2. 5. Where we find doctors
  3. 7. TAT for a grievance
  4. 8. Privacy rules
  5. 9. Another insurance
  6. 11. Disenrollment
  7. 16. First word of state agency
  8. 17. Name of app
  9. 18. Renewing Medicaid
Down
  1. 1. State capital
  2. 2. Pharmacy
  3. 3. Skygen
  4. 6. What you put into chat
  5. 10. Rx exception
  6. 12. Reminder tile
  7. 13. New article information
  8. 14. Show compassion
  9. 15. They handle authorisations