Negotiation Activities

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Across
  1. 2. The most important practise while negotiating.
  2. 4. First response to an irrate customer.
  3. 6. The customer wants an HD receiver for free.
  4. 9. The customer has recently purhased a new HD TV and they only have 1 NAV401.
  5. 11. The customer says the movie package is too expensive.
  6. 12. When making an offer, leave room to _______________.
Down
  1. 1. Tool used to build value on the shipping cost.
  2. 3. In negotiation you must imagine the situation from the customers ______________.
  3. 5. When negotiating never start with your ___________ offer.
  4. 7. The customer demands a free month for being with Shaw Direct a long time.
  5. 8. The customer does not want to pay for the 630 upfront.
  6. 10. In negotiation we must __________ both the customer needs and the business needs.