Nep- Credit

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Across
  1. 2. When a customer is unable to pay their current instalments
  2. 5. A letter sent to customers with calculations of their usage
  3. 6. The most common payment method that gets taken on a monthly basis
  4. 11. When a customer is transferred to/from BG by error
Down
  1. 1. Guided journey can be found on this app
  2. 3. This is what we log when a customer is dissatisfied
  3. 4. When a customer leaves a property
  4. 7. Different contractual rates that a customer can pay
  5. 8. A credit a customer request
  6. 9. We are able to pull automatic reads from this meter
  7. 10. A task is raised in this app