Nesting Fun - Now in Crossword Format

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Across
  1. 5. The alter-ego name for the UFO Support Page.
  2. 6. The escalation department that seems to handle everything we can't, and makes AOTS tickets.
  3. 9. What we call an RG when talking to a customer.
  4. 11. Where the fiber changes to copper in FTTN.
  5. 14. Reset this if a customer cannot access their online account.
  6. 15. Suffix to FTTN when a customer has two lines going to their home.
  7. 16. Tells the STB and the TV what to do, once programmed.
  8. 18. Create a change order with this.
  9. 20. The VIP2250, ISB7500 and IPH8005 are all examples of a ___ ___ DVR.
  10. 22. Live this every day to make the customer's experience unique and memorable.
  11. 24. "Client Unprovisioned" message on a STB/DVR means this box is...
  12. 28. The tool we use to find the status of a technician appointment (where is that guy, anyways?).
  13. 30. Department that handles Out of Scope computer issues.
  14. 31. We usually call this department "Accounts Receivable" because they deal with past due amounts.
  15. 33. The phone number to call to finish a CSI VoIP order.
  16. 34. This part of your WFE flow deals with Customer Education.
  17. 35. IP address type that never changes.
  18. 36. What a customer asks for when their services are out (Go BIBA).
  19. 38. The IP in IPTV.
  20. 43. A tool to check for errors on an order.
  21. 44. When an entire neighbourhood/city/region experiences issues.
  22. 46. When a receiver is ready to be plugged in, SDP will show the Order Status is this.
  23. 48. The tool that lets us check whether the customer can view a sporting event.
  24. 51. This makes the ISB7005 special.
  25. 52. This light is needed for everything to work, but cannot exist without the second most important light on the modem.
  26. 53. Account Status when services are completely installed.
  27. 54. Clean these from a browser, they're better in milk.
Down
  1. 1. A ticket we submit for SPP provisioning errors (with a very unfortunate acronym).
  2. 2. The office that controls video content for entire states.
  3. 3. Tool that lets us log into the customer's RG remotely.
  4. 4. Customer will have this when they have U-verse internet, but no Plain Old Telephone Service.
  5. 5. If the customer has an ONT, the fiber cable goes all the way here.
  6. 7. The State that always needs filters on IPDSL.
  7. 8. The best way to reach out for help from your team.
  8. 10. "I can help you with that" is a good example of this type of statement.
  9. 12. The LNP tool checks this property of the phone number.
  10. 13. When SDP shows the member ID, but G2 can't see it.
  11. 17. A High Definition video cable.
  12. 18. It sets the tone for the call.
  13. 19. We have Specialists to help you find this.
  14. 21. Do this before ordering, dispatching or releasing.
  15. 23. One of the operating systems we support.
  16. 25. Change these for the phone through the CSR Portal.
  17. 26. What we call a STB when talking to a customer.
  18. 27. The person who is supposed to help you develop when you're in production.
  19. 28. Located in CAP, this helps guide you through your calls.
  20. 29. A Sutherland website that we use to look up information for our calls.
  21. 32. "Where's my order?" tool.
  22. 37. An AT&T website that we use to look up information for our calls.
  23. 39. AT&T's customer satisfaction survey.
  24. 40. This place handles cancellation requests.
  25. 41. The cord that makes a computer go from wireless to wired.
  26. 42. The e-mail address that the customer would like to be contacted on for order updates, tech appointments, etc.
  27. 45. The second most important light on the modem.
  28. 46. Where we tune in to watch U-verse on a television.
  29. 47. Your work phone.
  30. 49. The promotion types we're allowed to use.
  31. 50. One of the jacks on the back of the RG that accepts the Uverse signal from outside the home (color).
  32. 54. Clear this from your browser.