Net Promoter Score

12345678
Across
  1. 3. A fulfillment of one's wishes, expectations, or need.
  2. 6. Loyal enthusiasts who will most likely recommend your business.
  3. 8. A metric that measures customer satisfaction and loyalty.
Down
  1. 1. Lack of satisfaction.
  2. 2. These customers are not devoted to your brand and may easily switch to a competitor if a better offer is on their radar.
  3. 4. The action of helping or doing work for someone.
  4. 5. Unhappy customers who may affect your business reputation and growth through negative word-of-mouth.
  5. 7. The ability to understand and share the feelings of another.