New Hire Crossword

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Across
  1. 2. this type of listening is crucial on calls
  2. 4. policies and processes the help desk follow
  3. 7. a form of communication that is seen
  4. 9. Volume customer base is change from small to
  5. 12. Our Senior Director
  6. 13. you should check these daily and update weekly
  7. 14. our ticketing platform
  8. 16. who is delivering the technical training content
Down
  1. 1. our Senior Vice President
  2. 3. number of days floating holidays do you start with
  3. 5. the type of written communication expected
  4. 6. another Tier 1 CSTL
  5. 8. this type of time off accrues
  6. 10. the platform used for updates and questions
  7. 11. your CSTL
  8. 15. who do you notify if you need to call in