New Script Crossword

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Across
  1. 4. In the event the caller needs someone to create the account for them, after 3 failed attempts or more, request permission in chat to
  2. 9. This is a financing arrangement that gives multiple lenders equal claim to the assets used to secure a loan (2 words)
  3. 10. For a password reset first Ask the caller if they have attempted to reset their password on MySBA first by clicking on ___ ____.
  4. 12. What version of the script are we using currently
  5. 13. You can find assistance for which loan program starting on pg 42 to 49
  6. 14. A servicing center that processes and reports on 1502 Forms
Down
  1. 1. if a caller does not know their loan number, please ask them what type of loan they have and refer them to their ___ ____
  2. 2. For callers experiencing errors when registering navigate to ___ ____
  3. 3. For RRF verification scroll down and confirm who you are speaking with. You can only speak with users listed under the section ‘Authorized Owner Information’, or ___ ____.
  4. 5. Page 8 has the updated ____ ____ link
  5. 6. What page can you find the link for USPS to assist with callers receiving the city/state error.
  6. 7. Promises made by a borrower as part of a loan agreement; covenants include notes, clauses, and riders signed by all parties involved in a loan transaction
  7. 8. The previous CLSC chart was missing he states DE and __
  8. 11. You can find verbiage for MySBA callers who failed verification