Newsletter Crossword

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Across
  1. 1. it’s more important now than ever
  2. 3. all of our marketing messages have to be on _______
  3. 6. the type of shift that's currently happening
  4. 7. new ____ times
  5. 10. natural aptitude or skill
  6. 13. make or become different
  7. 14. when a customer wants to receive the paper, they purchase this
  8. 16. online only subscriber
  9. 18. DELIVERY when a subscriber gets a physical copy of the paper
  10. 19. our field of work part 2
  11. 21. what you have to be for your actions
  12. 26. the new york times is a member of the main stream ______
  13. 28. a strong desire to know or learn something
  14. 30. we want to provide a good one for our subscribers
  15. 31. your title
  16. 33. the ability to understand and share the feelings of another
  17. 34. what you have to be with sensitive customer information
  18. 35. ____ york times
Down
  1. 2. telling the truth
  2. 4. our journalism is this, and soon our Customer Experience will be too
  3. 5. we pride ourselves on our independent _____
  4. 8. the use of the imagination or original ideas
  5. 9. fulfillment of one's wishes, expectations, or needs
  6. 11. to fix a problem
  7. 12. what you have to take OF your actions
  8. 15. new york ____
  9. 17. yours needs to be top notch
  10. 20. strong _____ is important to every team
  11. 22. our field of work part 1
  12. 23. it is important to be ______ when explaining an issue to a subscriber
  13. 24. another word for humbleness
  14. 25. another word for self-assurance
  15. 27. ability to predict what may happen in the future
  16. 29. _____ assurance
  17. 32. all the ____ that's fit to print