Newsletter & Script Crossword 12/15/23

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Across
  1. 3. You are permitted to place callers on hold for up to _______ at a time (number and word)
  2. 5. If a lender is needing to update their HQ ____, escalate.(2 words)
  3. 7. How long can it take for a locked MySBA account unlock (number and word)
  4. 11. Agents are permitted to update a caller’s phone number, ________ or address. (2 words)
  5. 12. Who should PPP borrowers reach out to for forgiveness on their charged off loan.
  6. 13. If you locate an account that is NOT in the primary borrower’s name, _______ immediately.
  7. 14. Agents are reminded to search for existing accounts using the caller’s first and last name, user ID, or email address before asking for the caller’s ______.(2 words)
  8. 15. SBA program associated with the website restaurants.sba.gov
Down
  1. 1. Which tab should borrowers select under Profile & Settings to update their date of birth (2 words)
  2. 2. What form is the complete copy of a borrower’s PPP forgiveness application (number and Word)
  3. 4. Once a borrower logs into their MySBA, borrowers must click _____ to take them to the main page of MySBA (2 words)
  4. 6. Temporary password set by agents
  5. 8. Resource sent to our emails every Tuesday and Thursday
  6. 9. External transfers to the VetCert Contact Center must be ____ transfers.
  7. 10. ______ is a certification with the SBA that allows service-disabled veteran-owned small businesses (SDVOSBs) to compete for federal sole-source and set-aside contracts across the federal government. (abbreviation)