NHSScotland Security Questions and Advocates

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Across
  1. 4. What is the reason for asking the Securityquestions, Full name, DOB, Postcode?
  2. 6. What is the first security question?
  3. 7. If you do not complete the security questions, what score will you receive from QA
  4. 8. A child requires additional advocate details, what is it?
  5. 10. If a citizen is unable to come to the phone to do security, what are the list of reasons called when an advocate can continue with the call
  6. 11. When do you ask the Security questions for identification?
Down
  1. 1. In addition to contact advocate details, what else needs to be included for adults
  2. 2. Where do you include the advocates contact details
  3. 3. What is the citizen called if they are calling on behalf of someone else?
  4. 5. What is the reason for asking the covid security related questions?
  5. 9. If speaking to an advocate, who completes the security questions?