Night Shift Puzzler

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Across
  1. 5. 3 letter abv for giving someone authority to sign on your behalf
  2. 6. A tool most colleagues get into for work
  3. 7. Abv for Quality Control
  4. 9. Kind of meeting when we all meet
  5. 11. When you retain your money in an account
  6. 14. Something we carry with us when traveling
  7. 16. Sending money or changing ownership
  8. 20. Work we perform to get to the bottom of issues
  9. 22. Appending something to an email or case
  10. 25. A service we provide to customers
  11. 27. Term used when a third party is hired to handle a property transaction
  12. 30. When a customer has money taken away
  13. 32. Where you work
  14. 33. Daily meetings of team members
  15. 34. Every month a customer gets one of these
  16. 35. Something we get when we do well
Down
  1. 1. First person on an account
  2. 2. When a court orders documents for a case
  3. 3. Making sure you follow rules
  4. 4. When a person has passed
  5. 8. People who come into our branches
  6. 10. What we are to our work for our customer
  7. 12. Showing how much work you have performed
  8. 13. A place where you are able to log in and do work
  9. 15. Abv for Portable Document Format
  10. 17. Something we do every day for our peers and customers
  11. 18. How much remaining in an account
  12. 19. 3 letter abv for Know your Customer
  13. 21. Abv for Paper Statement Fee Waiver
  14. 23. 10 letter word for making a change
  15. 24. Time of shift you work
  16. 26. A place to store valuables
  17. 28. Dedication Assistance Support
  18. 29. When a case does not have all the info, you.. it back
  19. 31. When there is too much work to process