NINN Crossword FW

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Across
  1. 1. HD account support partner for Pro and Military account issues
  2. 4. Newsletter associates should review and save for reference
  3. 7. Accounts deactivated for bulk discount resale violations.
  4. 9. Product review incentive customers may receive
  5. 12. Money recovered from a delivery carrier for a failed delivery.
  6. 13. Ownership: Responsibility assigned to one associate to manage and resolve a customer's issue from start to finish.
Down
  1. 2. Information that requires approval before external sharing.
  2. 3. $25 billion in online sales was one
  3. 5. Home Depot order fulfillment option with pickup at the store, locker, or curbside
  4. 6. Type of timer added before a case closes automatically
  5. 8. Return eligibility countdown begins at this point.
  6. 10. Digital case involving executive leadership
  7. 11. Condition that qualifies an appliance for replacement within the 48-hour return timeframe