Week 6 Case Study

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Across
  1. 5. Supplementary service that adds value and appeal
  2. 8. Services represented by petals in flower of service
  3. 9. Information is a type of ____ supplementary service
  4. 10. Maximum number of minutes that Dr Beckett's patients were kept waiting
Down
  1. 1. Main character of case study
  2. 2. Educational videos are examples of this facilitating service
  3. 3. Supplementary service not used by Dr Beckett besides Billing and Exceptions
  4. 4. Most basic type of service offered by companies
  5. 6. Given to Dr Beckett's patients after teeth cleaning
  6. 7. Enhancing service that welcomes guests