NOC Crossword

2. Uninvited Adult programming is considered a ____ severity event.
7. This service requires two-way capability and only broadcasts shows when they are requested by a viewer or bandwidth is available for the program.
9. PacWest ____ maintenance schedules are emailed nightly by Dennis Kee.
11. The backbone of Cisco's digital video headend which provides management and control of digital broadband delivery system, hub devices (QAM,QPSK), interfacing with the billing system and authorizing set top boxes.
12. Per the ticket lifecycle policy, tickets are now to be left in ____ status when closing.
14. A _____ can be identified by a sudden spike in traffic between CMTS and Router.
15. A method of delivering data to set top boxes through DOCSIS (high speed data) network.
18. Low severity ____ tickets can be extended to 72 hours.
19. Correct Access Team ownership can be identified under this tab in Big Brother.

1. When ____ hits become backed up, information is unable to process from the billing system to customer premise equipment (cpe).
3. Device used to analyze, monitor, and troubleshoot SDV Networks.
4. A ____ delivers SDV channels to service groups containing multiple channels across a single frequency.
5. Tool in STORM used to calculate VOD customer impact per MSA.
6. Management escalations begin after _____ minutes of no response from engaged fix agent.
8. A loss of connectivity to a ____ results in a loss of HSD, voice, and two-way video services.
10. Our one point of escalation for Content Ops on site engineering teams.
11. A set of Motorola software applications which is a central point of configuring video services, channel maps, etc.
13. Service impacting reports by BlackArrow Advertisements will be ticketed and escalated to ____.
16. The NOC will not ack alarms in Foreseer for ____ Centers.
17. SLO for Initial AP is ____ minutes.