NPS Crossword

5. Providing accurate and precise information confidently is in line with which driver?
7. Another word for capable?
9. The language spoken in Brazil.
12. The all knowing all seeing information system.
13. The most recently added NPS driver.
14. What CVP stands for.
16. There are four in a year.
17. What is the Scottish referendum this year for?
18. An advisor who receives 3 promoter ratings in a row has got a..
19. To take away from something or someone.
21. A measure of customer's advocacy for a business.
22. When you build a relationship with a customer.

1. A now retired welsh cheese.
2. Actively taking responsibility to resolve a customer's query is a way of demonstrating which NPS driver?
3. What is Welsh for Scotland?
4. Capital of Brazil?
6. Kanye West's song about a lady looking for money from her relationship.
8. Something that you nurture.
10. A synonym for being both quick and efficient.
11. A customer who will rave about LBG to their friends and family.
14. Department which can help customers facing financial hardship.
15. One way of showing a customer they are valued is by __________ with them.
20. Another word for value.