NPS Crossword

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Across
  1. 7. To take away from something or someone.
  2. 8. Another word for capable?
  3. 9. Department which can help customers facing financial hardship.
  4. 10. Providing accurate and precise information confidently is in line with which driver?
  5. 14. A measure of customer's advocacy for a business.
  6. 15. What is the Scottish referendum this year for?
  7. 16. The all knowing all seeing information system.
  8. 17. When you build a relationship with a customer.
  9. 20. Another word for value.
Down
  1. 1. The language spoken in Brazil.
  2. 2. A customer who will rave about LBG to their friends and family.
  3. 3. One way of showing a customer they are valued is by __________ with them.
  4. 4. A synonym for being both quick and efficient.
  5. 5. The most recently added NPS driver.
  6. 6. Actively taking responsibility to resolve a customer's query is a way of demonstrating which NPS driver?
  7. 11. A now retired welsh cheese.
  8. 12. Kanye West's song about a lady looking for money from her relationship.
  9. 13. Capital of Brazil?
  10. 18. An advisor who receives 3 promoter ratings in a row has got a..
  11. 19. What is Welsh for Scotland?