NPS Pulse Series

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Across
  1. 6. This type of NPS is to measure brand sentiment, overall experience & advocacy which is called _ NPS.
  2. 8. To measure net promoter score, you need to __ percentage of detractors from the percentage of promoters.
  3. 11. If a customers satisfied with our service are called _.
Down
  1. 1. In Episode NPS, it is necessary to measure by ____ in order to determine how well a particular customer need was met.
  2. 2. An Installation process at customer’s premise falls into i-____ as part of customer’s journey.
  3. 3. Touchpoint NPS or called tNPS is to measure customer experience for a particular __ on each TM Care Crew engagement with customers.
  4. 4. Dissatisfied customers which are rated 0 to 6 are called __.
  5. 5. To learn customer relationships better, company use _ to tell employees what really mattered.
  6. 7. It is ___ employee in TM responsible for ensuring customer experience excellence
  7. 9. In i-Use episode, a _ customers which are never interacted with TM will receive an SMS to measure the eNPS for i-Use episode.
  8. 10. Three types of NPS in TM. Relationship NPS, _ NPS and Touchpoint NPS.