NSH CROSSWORD

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Across
  1. 1. what approach starts a conversation making it easier for a customer
  2. 3. _T
  3. 4. when a customer is presented with an opportunity where they can steal an item and they take this opportunity
  4. 5. when a customer has accidentally mixed up the Glassons items with their own during their time in the fitting room.
  5. 7. described as an ability to perform more than one task or activity at the same time
  6. 9. tidying up
  7. 10. what approach starts by a talking about a product
  8. 11. DNM
Down
  1. 2. when a customer is deliberately going to the fitting room with the intention to steal an item
  2. 6. described as acting quickly, completing tasks with pace or communicating with speed
  3. 8. scanning items to give us an overview of stocktake levels