NWNC Managed Services

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Across
  1. 6. a well oiled machine
  2. 7. dialog. chat. Text.
  3. 8. makes the dream work
  4. 9. so what do you think?
  5. 11. major SLA component
  6. 13. Apps expert
  7. 14. takes ownership
  8. 17. in a world where you can be anything,be knowledge-base super helpful information (2words)
  9. 18. top of the Legacy Carousel gang
  10. 20. Service Desk Commander
  11. 21. teamwork
  12. 24. ugly Covid test result
  13. 26. our back office counterparts
  14. 29. Cisco king
  15. 32. last word in Telecom
  16. 33. service only one
  17. 36. the service we provide
Down
  1. 1. like most of us post Covid
  2. 2. NWN and Carousel
  3. 3. together
  4. 4. what great leadership should be
  5. 5. something to strive for
  6. 10. MS motto (2 words)
  7. 12. valuable quality
  8. 13. our fearless leader
  9. 15. 15 minute call
  10. 16. empathy
  11. 19. effective and efficient
  12. 22. the Exeter NOC
  13. 23. first lady of managed services
  14. 25. KnowBe4
  15. 27. successful MIM result
  16. 28. Former Nortel leader
  17. 30. joined in
  18. 31. the bane of a CEM
  19. 34. Queen of the NOC
  20. 35. necessary for a great relationship