NYCHH

123456789101112131415
Across
  1. 5. ensures consistency
  2. 8. track production
  3. 9. daily Check in
  4. 10. positive COVID-19 test
  5. 14. applies to cases
  6. 15. initial contact
Down
  1. 1. system used by quality
  2. 2. applies to contacta
  3. 3. audit the auditor
  4. 4. close tO a case
  5. 6. find calls in Calabrio
  6. 7. under 18
  7. 11. used by phone agents
  8. 12. evaluation form
  9. 13. feedback