O-RiO

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Across
  1. 2. - A competency that helps you develop a comprehensive view of service management.
  2. 4. - Found on cars, but also helps you monitoring managing and improving the services across Operations
  3. 6. - Rights and abilities assigned to specific user, even though he/she not a VIP
  4. 8. - A security flaw that could be exploited by an attacker
  5. 11. - Needs to be seamless. Make sure you have a proper KT and documentation during this process.
  6. 13. - No one likes this, especially because when you have this you need to raise a ticket.
Down
  1. 1. - If you are dealing with personal stuff, then beware of this policy.
  2. 2. - Every team needs to look for opportunities of doing these, to benefit both TCS and the customer
  3. 3. - In a time of crisis, its is best to have this plan.
  4. 5. - A diagram or chart to map the task roles. The matrix is calling !
  5. 7. - These can be scheduled for processing while you lay back and enjoy
  6. 9. - It is like chewing gum, don't keep it for too long
  7. 10. - Average time taken to troubleshoot and recover
  8. 12. - A database full of errors ! Believe you me, you need this.