OA Section 1

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Across
  1. 4. A device that digitizes physical documents or images, converting them into electronic files.
  2. 11. When each person in an organisation focuses on a specific set of tasks with expertise.
  3. 12. The office acts as the ______ centre of the organisation.
  4. 13. A document that informs customers about delivered goods.
  5. 14. A type of office layout with small enclosed rooms for one or two workers.
  6. 23. The office serves as the ______ centre for the organisation.
  7. 24. Office staff must ensure ______ with legal requirements.
  8. 25. A structured set of data held in a computer that can be accessed or modified using specific software.
  9. 27. A document prepared by the office to accompany goods being sent to a customer.
  10. 28. Type of data collection that includes online forms and computer systems.
  11. 29. A relationship between employees at the same level of authority.
  12. 33. Software used to create and edit text documents such as letters, reports, and memos.
  13. 36. The internal drive or desire to perform well and achieve organizational goals.
  14. 39. The office performs ______ functions to help manage the business efficiently.
  15. 40. A term used to describe the central processing unit of a computer, responsible for executing instructions.
  16. 41. A spreadsheet program used for organizing data and performing calculations.
  17. 42. A clearly defined system of roles, responsibilities, and communication within an organisation.
  18. 44. Working collaboratively with others to achieve common goals in a workplace.
  19. 45. An input device that allows the user to type commands and data into a computer.
  20. 46. Software that helps prevent, detect, and remove malicious software from a computer.
  21. 48. Office functions are spread across individual departments.
  22. 49. The arrangement or classification of employees in a business.
  23. 51. A diagram showing the formal structure and relationships within an organisation.
  24. 52. Relationships The interactions, associations, or connections between two or more people in a workplace.
  25. 53. This worker types or scans documents into a computer and edits information.
  26. 54. A person who prepares documents such as letters and reports using a typewriter or computer.
  27. 55. An informal communication channel through which rumours and gossip often spread.
  28. 56. Provides support through correspondence, scheduling, and supervising clerical staff.
Down
  1. 1. The person to whom a worker is directly accountable and responsible for managing work duties.
  2. 2. Support role that advises or assists but does not have direct authority over others.
  3. 3. Resolution The process of resolving disagreements or disputes between colleagues or departments.
  4. 5. Small partitioned areas in an open office that give workers some privacy.
  5. 6. The practice of regularly missing work without a valid reason, often due to poor relationships.
  6. 7. The number of employees that report directly to a single manager.
  7. 8. A small, portable device used to store and transfer data between computers.
  8. 9. Clients Individuals or organizations that use the goods or services produced by a business.
  9. 10. A business structure where members have equal voting rights regardless of shares held.
  10. 15. A single large room designed to accommodate multiple workers, promoting communication.
  11. 16. Handles customer inquiries, complaints, and orders.
  12. 17. The smallest and simplest form of business structure owned by one person.
  13. 18. Satisfaction The level of contentment clients feel regarding the goods or services provided by a business.
  14. 19. A relationship where a specialist provides expertise across departments without line authority.
  15. 20. Stress The mental or emotional strain caused by workplace demands or conflicts.
  16. 21. A business owned and operated by 2 to 20 people who share profits and responsibilities.
  17. 22. A type of office that uses computers and the internet so employees can work from anywhere.
  18. 26. Responsible for financial data including invoices, statements, and bookkeeping.
  19. 30. A device that produces a hard copy of digital documents on paper.
  20. 31. Working together, often encouraged in modern office layouts.
  21. 32. Personal interactions among workers not defined by the company’s structure.
  22. 34. One of the main missions of the office: the ______, processing, storage, and distribution of information.
  23. 35. The first point of contact between an organisation and the public.
  24. 37. Direct authority one person has over another in an organisation’s hierarchy.
  25. 38. Office functions are located in one place to serve all departments.
  26. 43. The study of designing office furniture and equipment to optimize comfort and reduce strain.
  27. 47. Performs a variety of tasks that support administration in small businesses.
  28. 50. Clients Employees or departments that receive goods or services from other parts of the organization.