OCS: PPV & APPLE TV

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Across
  1. 5. something to always be followed when contacting customers
  2. 9. courtesy credit allowed within 12-month time frame
  3. 10. equipment adjustment
  4. 11. this is how long ppv charges take to appear
  5. 13. pif
  6. 14. lk460
  7. 15. device sent back twice not eligible for
Down
  1. 1. how much are remote returns
  2. 2. something to have when speaking to a customer
  3. 3. how many days does customer have to return apple tv device
  4. 4. a way to purchase an apple tv
  5. 6. a reason we can adjust customer account for ppv
  6. 7. open device don't qualify for a
  7. 8. multiple purchases determine this
  8. 12. LK461