Office Procedures 1

123456789101112131415161718
Across
  1. 5. An approach we market that is focused on reducing stress and anxiety in pets (2 words)
  2. 6. Someone who is able to complete the duties of other position descriptions (2 words)
  3. 7. Don't call it the waiting room, call it this
  4. 10. The R in RVT
  5. 11. Services beyond the typical clinic services e.g. boarding, adoption, grooming
  6. 12. For every 1 client who complains to you, this many simply leave and don't return
  7. 15. A space designated for end of life procedures, often with its own exit (2 words)
  8. 16. Services with add-ons that go "above and beyond"/exceed expectations are called
  9. 17. Where pets go immediately following euthanasia (2 words)
  10. 18. It costs this many times as much to recruit a new client as it does to retain one
Down
  1. 1. The DVM is the only one who can provide this - the expected health of a pet in response to treatment
  2. 2. Using a client and patient's name when speaking to them makes the interaction______.
  3. 3. There is a never ending supply of this - typically handled by the KA or VA
  4. 4. This is the way a practice promotes itself
  5. 8. The best judge of our service is the
  6. 9. This is what we need to focus on with our clients, the R in VCPR
  7. 13. A room reserved for pets with communicable diseases
  8. 14. Instead of saying "out back", we refer to it as this room/area