OKCrossword

2. The Oklahoma Director of Member Services
3. OKC's Manager of Member Services' first name
4. Also known as Salesforce.
5. A type of plan that has in and out of network benefits
7. Understanding and sharing the feelings of another
8. Multicolored puzzle pieces on your desktop.
11. Acronym for a full mouth series of x-rays
12. Our Team Lead's first name
14. Also known as 'scaling and root planning'
17. One who performs treatment
19. Often forgotten; this must be connected before you can log into your remote server.
21. Type of insurance we specialize in

1. When a member wants to give you a shout out
2. Members & offices can send these to us for payment on services rendered
4. MSR's should offer to update members email and cell phone number in ______ History
6. The services allowed within a member's plan are called
9. Who you call when your computer isn't working
10. The acronym for calendar year maximum
13. A place where you can locate job aides
15. The amazing people who make OKC the best center of them all!
16. The amount a member must pay before services are covered
18. _____ History must be checked for the last 30 days of every call
20. What is the first thing you must verify on every call