Omnichannel Vocabulary

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Across
  1. 4. – How easily customers move through a website, app, or store
  2. 7. – A promise of product quality or satisfaction
  3. 8. – Interaction between customers and the brand
  4. 9. – Using data to understand customer behaviour and trends
Down
  1. 1. – Connecting with other businesses, partners, or customers
  2. 2. – Assessing the effectiveness of marketing campaigns
  3. 3. – The overall perception a customer has of a product or brand
  4. 5. – Activities to promote or advertise products or services
  5. 6. – Focusing marketing efforts on a specific audience
  6. 7. – Increasing sales, customer base, or market share