On The Call!

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Across
  1. 3. Another word for purpose
  2. 4. The circle of life on the phone
  3. 5. The first thing you do on a call
  4. 10. When you get agreement, you gain _______
Down
  1. 1. To get someone verified in the system
  2. 2. _______ of help
  3. 4. When you thank the customer and say goodbye
  4. 6. Reinstating what you did on the call
  5. 7. What should be done next
  6. 8. When you answer questions you _______ the call
  7. 9. When make sure the call went well