Onesource Scavenger Hunt

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Across
  1. 1. A customer is asking about a feature they thought they had. Looking under the Priceplan & Services tab in SmartDesktop, what option allows us to view previous rateplans and addons?
  2. 2. Always check this tool before starting a port request.
  3. 4. The customer is saying they want to bring their home phone number over to mobility, and have heard about a $10 rateplan that will work with a special wireless box. What name of the service the customer is referring to?
  4. 6. What is the name of the Roaming Pass program that allows customer to use their cell plan abroad as if they were still at home?
  5. 9. Your customer has changed their rateplan to an YC plan to take advantage of shareable data on the account. What addon do you need to add to their YC plan to allow them access to the account’s data services?
  6. 10. What is the rate plan associated to this soc code: PVC55NAT
  7. 12. A customer has found a device they’d previously declared lost. In Smartdesktop what option allows us to view and change a device’s status in that regard?
  8. 14. What program do customers finance tablets under with telus?
  9. 15. A customer wants to block their subscriber from having Google Play purchases charged to the account. What feature would block the ability to charge content to their TELUS invoice?
  10. 16. In Smart Desktop this tab allows us to viewer payment history, pending charges, and past/pending adjustments.
  11. 17. What tool allows us to see bills as the customer would see them printed?
Down
  1. 1. Your customer would like to return a phone ordered through Direct Fulfillment. What request form would you use from the Kana tool?
  2. 3. What extended warranty service would cover a Samsung Galaxy S8?
  3. 5. This number is the identifying serial number for a phone.
  4. 7. A customer says they spoke to an agent that visited them at their home. What is the name of the team that specializes in these sorts of sales?
  5. 8. This department (abbreviated) handles inquiries related to transferring a customer number into Telus from another provider.
  6. 11. When activating an account Telus requires a Driver’s License, major credit card, or (?) to run a credit check.
  7. 13. Your customer is requesting the Call Forwarding feature that includes 3000 long distance Call Forwarding minutes. Which soc code do you need to provision?