OOC Credo Crossword

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Across
  1. 5. : Having an intense focus on serving clients.
  2. 7. : Event where everyone attends to align on updates.
  3. 8. : The Office of the Customer’s engagement group.
  4. 9. Ideas : Creative or innovative suggestions.
  5. 10. : Savory sauce often served with meat or potatoes.
  6. 11. : Protects consumers in electronic fund transfers (Electronic Fund Transfer Act).
  7. 12. : Federal rule that prohibits credit discrimination (Equal Credit Opportunity Act).
  8. 18. : One who freely offers to do work without pay.
  9. 21. : Money placed into a bank account.
  10. 23. : Training topic ensuring rules are followed.
  11. 26. : Primary color of Citizens' branding.
  12. 27. : Employee networks based on shared identity or interests.
  13. 28. : Implements Truth in Lending; requires disclosure of credit terms and costs.
Down
  1. 1. : Liquid or semi-liquid served with food.
  2. 2. : Special response group for urgent situations.
  3. 3. : Small appliance for browning bread.
  4. 4. : A place to connect and get updates on what's happening in the OOC.
  5. 6. : Department that handles high-level customer issues.
  6. 13. : One who publicly supports or recommends a cause.
  7. 14. : Smart home security company.
  8. 15. : Requires clear disclosure of deposit account terms (Truth in Savings Act).
  9. 16. : A statement of beliefs or guiding principles at Citizens.
  10. 17. : Type of loan without collateral.
  11. 19. : Involving technology or electronic processes.
  12. 20. : A colleague who goes above and beyond for clients.
  13. 22. : Governs the availability of funds and check holds (Expedited Funds Availability Act).
  14. 24. : Type of loan backed by collateral.
  15. 25. Person : Not virtual; face-to-face.