Operational Procedures

2. a document that provides the details of an accident that occurs on-site
9. an idea of what might be wrong with the computer
13. used in combination with the antistatic wrist strap, this helps to kep all components at the same electrical potential
14. this also follows the Ethic of Reciprocity
17. don't interrupt, take notes, never argue, maintain a positive attitude, etc.
18. ask probing, open ended questions
23. radio waves interfering with electronics
24. if you can't fix the issue, get help
25. stating the problem without accusing the user
26. 'Do unto others as you would have others do unto you.'
28. see if you can fix the problem
29. talk to the user to figure out what's wrong
30. to tell the truth

1. avoid learning other people's at all costs
3. set of six steps used to diagnose and fix a computer
4. input - processing - output
5. set of half a dozen or so tools
6. the star of your tech toolkit
7. touch the power supply before you start and every so often thereafter to maintain the same electrical potential as the computer
8. amount, as in the amount of static electricity
10. watch the user to determine of the system is now fully functioning
11. a specially designed bag that sheds static electricity
12. record your findings, actions, and outcomes
15. wear these when using power tools
16. wear this as a safety technique when cutting drywall
19. handy little device used to connect yourself to the computer to prevent ESD.
20. safety issues such has heavy lifting, cable messes, and hot components
21. a magnetic field interfering with electronics
22. doing the right thing
26. the passage of a static electrical charge from one item to another
27. devices that stop or restrict the flow of electricity