Operations

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Across
  1. 1. One of Distribution Ops' upcoming initiatives is the digital transformation of the ______ of Adviser (COA)
  2. 6. Distribution Ops works on the digital transformation of end-to-end auto adviser _____ with STP capability
  3. 7. How are our Individual Life Insurance Claim payments usually made?
  4. 9. The Customer Service Centre is located on Level _____ of SGX Centre 2
  5. 10. New Business & Underwriting has _____ sub-functions
  6. 12. The two platforms that provide self-service options for managing insurance policies are Singlife Online and _____
  7. 14. What is the second step carried out by the Individual Life Claims department in a usual claim process?
Down
  1. 2. _____ is one of New Business & Underwriting's key initiative to help transform customers' experience
  2. 3. The Service Engagement function contacts our Shield claimants to help them reclaim hospital expenses from their _____ insurers
  3. 4. Distribution Ops is the ______ to advisers' sales journeys
  4. 5. The assessment of medical and financial risks is known as?
  5. 8. The Service Quality function handles all complains for _____ businesses
  6. 10. The Web Comms function strives to provide customers & advisers with the best e-service within ____ workdays
  7. 11. The Individual Life Insurance Claim department won the Insurance Awards 2024 – Claims Initiative of the Year for _____ Accident Claims
  8. 13. _____ integration benefits Customer Service Executives by offering a unified client view for faster resolutions