Operations

2. Method of production where products are made individually
5. The amount of output per unit of input (labour, equipment, and capital)
7. Setting up processes in production to ensure that quality is achieved
9. Method of production where groups or types of products are made at several stages
10. The time between ordering a good or service and receiving it
11. The process of choosing a supplier
12. Operations are the function that organises, produces and delivers the goods of a business
14. Checking that the products produced by a business are of the required standard at the end of the production process
15. A quantity of stock kept in store to safeguard against unforeseen shortages or demands

1. The management of the flow of goods, information and money along the supply chain
3. Measures of how much output is being produced per unit of input
4. All activities that are involved in getting a good or service to the customer
5. Following up with a customer after they have made a purchase to check that everything is “ok”
6. A business that provides raw materials, components, finished goods or services in exchange for payment
8. Method of production associated with making very large quantities of standard products
13. Where inputs into the production process arrive on the production line just as they are needed