Operations Crossword

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Across
  1. 3. Enter into a formal agreement.
  2. 5. Point of reference from which measurements are made.
  3. 6. Issued to increase customer confidence.
  4. 7. Also known as fitness of a product and service.
  5. 9. Sales to equal fixed cost.
  6. 10. A preliminary model.
Down
  1. 1. Plan for achieving organizational goals.
  2. 2. Process of arranging, controlling and optimizing work.
  3. 4. Extent of availability of resources.
  4. 8. Process order of the operation.